Inventory planning experts
Every support request is handled by people who know Inventory Planner and understand retail planning workflows, from forecasting and replenishment to purchasing and reporting.
Customer Support
Support from people who actually understand retail
Inventory Planner by Sage gives your team fast, expert help from specialists who know forecasting, purchasing and stock control, not just software tickets.
96%
CSAT rating
5 min
to first response
5-star
support reviews
24/7
support, human + AI
When stock decisions can’t wait, neither should support
Inventory planning involves some of the biggest decisions your retail team makes: what to buy, when to replenish, what to write off. That’s why our support goes beyond quick answers. You get help from specialists who understand Inventory Planner, retail workflows and the pressure behind every stock decision.
Reach out by email or chat, request a screen-share call when needed, or use our Help Centre for guides, training and product updates.
Expert help when you need it
Support beyond the ticket
When you ask for help, our team looks at what you’re trying to do, not just the issue in front of them. You get practical guidance that helps your team use Inventory Planner better, not just get unstuck.
Human support, backed by 24/7 AI
Our human analysts are online for up to 22 hours a day, five days a week, depending on the day. Fin, our AI support agent, is available 24/7 to help with questions when the team is offline.
Choose how you get help
Get support by email or chat, request a screen-share call* when needed, or use the Help Centre for training, documentation and product updates.
*Screen-share calls on request are available depending on your plan
See what our customers say
"World-class support. Support is the best of the best. Every question answered thoroughly, every issue resolved promptly."
AMQUA
Shopify Review
"The IP support team has been fantastic throughout our use of the platform — always quick to respond and knowledgeable about our specific setup. "
Révolution Fermentation
Shopify Review
"Excellent Support and Reliable Tool The support team is incredibly helpful and responsive. They always take the time to explain things clearly and guide us whenever we have questions. Their assistance made onboarding and daily use so much smoother.” "
Loraine Mae
G2 review
"Great Customer Service Easy to use tool for inventory management. Excellent customer service."
Marie Rose
G2 review
"5 years of reliable performance What really stands out is their exceptional customer support - they respond quickly and have helped me with every customization request I've needed. "
G2 review
"A fundamental tool in our daily operation Support is always only a few minutes away if needed."
Andrew R.
Capterra review
Inventory Planner at a glance
2,600 global brands
Trusted by thousands of brands to improve how they forecast, buy and manage stock.
Part of Sage Group Plc
Built on a solid foundation, with the backing of one of the world’s leading business software groups
100s of integrations
Connect Inventory Planner with the ecommerce, ERP and retail systems your team already uses.
Excellent reviews
Rated 4.7 on Trustpilot, with customers praising our product, training and support.
10+ years of experience
More than a decade helping retailers improve inventory planning.
Unlimited support
Get ongoing help from our global support team, with email, chat and screen-share calls available on request.
Frequently asked questions
Need support your team can trust?
Book a demo to see how Inventory Planner provides the training and support you need to plan with confidence.
Book a demo