Sign up
Sign up to start a 14 days free trial. No credit card required.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
Need help? Check out
Help Center
close
Login
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
Need help? Check out
Help Center
close
Join the Inventory Planner Team

Customer Success Manager
(Remote - Americas)

Full-time position

Overview

Inventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales.

The Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users.

Inventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work day in the Americas. This person must be comfortable with prioritizing a variety of tasks in a fast-paced environment.

The work to be done

  • Respond in a timely manner to all inquiries including all aspects of pre-purchase, customer on-boarding and education, and diagnosing and resolving technical issues.
  • Develop list of top inquiries for future product improvements.
  • Use and update support documentation including text and video resource

About you

Requirements
  • Experience with eCommerce
  • Excellent written and spoken communication skills
  • Demonstrable critical thinking and creative problem-solving skills.
  • Ability to learn new software platforms quickly
  • Self-starter, positive attitude, comfortable with little supervision and remote work
  • Highly organized. Ability to manage and prioritize several different projects.
  • Moderate and friendly tone with all customers
  • High-speed, reliable Internet connection
  • Native English speaker
Preferred
  • Experience with purchasing, cash flow management, and/or inventory/warehouse management.
  • Experience conducting product demos using software such as Zoom or UberConference.
  • Experience with SaaS support or demos
  • Adult Education background

Why Inventory Planner?

  • Competitive salary based on commensurate experience
  • Flexible schedule
  • Unlimited vacation
  • International travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).
  • Join a talented, diverse team supporting eCommerce merchants worldwide

The hiring process

Create a 5 minute (maximum) video explaining one feature or section of Inventory Planner.

  • Assume the person receiving the demo/explanation is new to Inventory Planner, but is familiar with eCommerce.
  • Live demo site can be found here:https://app.inventory-planner.com/demo
  • Help documentation can be found here:http://help.inventory-planner.com/

Submit video, resume, and cover letter to jobs@inventory-planner.com. Only applicants submitting all required material will be considered for the position.

Senior Full-Stack Engineer (Remote)

Full-time position

Overview

As a senior full stack developer at Inventory Planner, you will be working on a variety of projects from eCommerce integrations and data ingestion to metrics processing and user-facing features.

The way we work

You are free to work from anywhere and choose your own hours. Our team is located in Europe, the US, and the Philippines. We expect you to be self-motivated and self-directed, a strong individual contributor and true "manager of one". Almost all of our communication happens in writing and while we do sometimes pair program, what we don't do is "meetings". It is important that you are a good writer and effective communicator.

The stack you’ll use

All of our code lives in a mono repo and all of our backend code is written in PHP. MongoDB is our main database and our frontend is a single-page application written in VueJS. You should feel comfortable exploring and learning new technologies and languages.

The work to be done

We have interesting engineering challenges and exciting plans for the future of the product, much of which revolves around processing and finding insights in large data sets. 

Here are some examples of the type of problems you would work on:

  • Rewrite our Amazon integration from scratch
  • Investigate metric discrepancies reported by customers and fix them at the root cause
  • Work on making customer segmentation 10,000x faster
  • Investigate and fix a race condition in the code
  • Implement a new user-facing product feature
  • Develop tooling to surface business insights across many terabytes of data

About you

You have a strong track record of shipping great products using PHP and JavaScript. You understand the language in depth. You should also be experienced in NoSQL databases as well as in SQL query optimization and designing efficient schemas, as that's a big part of our core business logic.

Why Inventory Planner?

  • Competitive salary based on commensurate experience
  • Flexible schedule
  • Unlimited vacation
  • International travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).
  • Join a talented, diverse team supporting eCommerce merchants worldwide

The hiring process

There are a few stages in the hiring process. We know how nerve racking applying for a new job can be and we want to make it as smooth and enjoyable as possible. 

Stage 1: Initial application & questions — You’ll send your basic info about your experience and skills to jobs@inventory-planner.com. If we believe you’d be a good fit based on that initial application, we’ll dive in with a few more questions to learn more about you, what you want out of your career and how we can help you be successful. 

Stage 2: Interview — You’ll have a technical video interview with someone on the engineering team to talk about your skills and experience and solve some simple coding problems. 

Stage 3: Test Project — You'll have a test project to learn about how you approach problem solving as well as to get a feel for your coding style. They will take up to a few hours to complete. 

Stage 4: Second Interview — You’ll then do a final video interview with our CEO to talk about company culture, benefits and the future of the company as well as to answer any questions you have. 

Stage 5: Job Offer — We’ll make an offer and hope that you’ll join the team!